Samsung Xchange

Published on August 29, 2013 by in Samsung

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Xchange for Samsung has been developed to provide you with easy-to-use technology that enhances not just your organisation’s productivity but also lets you work much more collaboratively. Whether you are a small office with one site or a large organisation with multiple sites, using Xchange always lets your users have access to everything they need to communicate efficiently.

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To get the most out of your voice mail it’s important that you properly set up your personal mailbox.

STEP 1: Record your mailbox greetings

Press the voice mail button on your phone and enter your password (0 0 0 0 by default). Press 5 from the mailbox menu.
Press 1 to assign your no answer greeting
Press 2 to edit the greeting, begin recording when prompted. A typical greeting says “Hi, you’ve reached Mitch Scott. I am currently on the other line or away from my desk. Please leave your name number and a brief message and I will return your call as soon as possible.” press # when finished.
Press 1 to set this as your active greeting
Press 5 to edit mailbox greetings
Press 7 to record your mailbox greeting and follow the prompts to record your mailbox greeting (You can repeat the greeting you used in step 3). Press # when finished.
STEP 2: Record your mailbox name

Press # from the main menu
Press 7 for personal administration
Press 2 to record your name “Mitch Scott” press # when finished
STEP 3: Enter your directory name

Press # from the main menu
Press 7 for personal administration
Press 3 to enter your directory name
Press 2 and follow the instructions to enter your name in the directory
STEP 4: Change your password

Press # from the main menu
press 7 for personal administration
Press 1 to change your password
Press 2 and follow the instructions to change your password.
Hang up

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NEC SV8000 Solutions Gallery

Published on June 2, 2010 by in NEC SV8100

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NEC Corporation of America is a leading provider of innovative IT, network and communications products and solutions. Empowered by innovation, its solutions, products and services are backed by the leadership and expertise of one of the most successful global companies of more than 100 years. NEC Corporation of America delivers one of the industry’s broadest portfolios of technology solutions and professional services to carrier and both SMB and large enterprise clients across multiple vertical industries.

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Dataview Version 1526

Published on March 23, 2010 by in Samsung

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Samsung OfficeServ Dataview version 1.5.2.6

OfficeServDataView-V1526-20091112

For the OfficeServ 7100,  Samsung Officeserv 7200 and Samsung OfficeServ 7400 phone systems.

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XBLUE Programming

Press the down arrow until System Setup is selected

Press OK/Select

Enter the password ####

Press OK/Select

Arrow down and select Mail System

Press OK/Select

Arrow down to Day Time OGM and press Right Arrow until it says Record.

Press OK/Select

X16_Installation_Guide_Issue1

X16_Quick_Start_Guide_Issue1

X16_Quick_Reference_Card_Issue1

X16_User_Guide_Issue1

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The OfficeServ 100 V2.76b

Published on December 3, 2009 by in Samsung

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Software for the Samsung iDCS/OfficeServ 100 phone system. 

The OfficeServ_100_V2_76b

OfficeServ system upgrades should be made by a certified Samsung technician.

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Samsung OfficeServ Manager (OSM)

Published on November 30, 2009 by in Samsung

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Zip files for the Officeserv Manager program that lets you use a computer to program a Samsung iDCS or Officeserv 100, an iDCS 0r Officeserv 500 and some versions of the Officeserv 7200.

Please make sure you have the latest patch.

If you have any questions please contact our technical support department (a fee may be involved for customer’s who are not  part of our partner program).

OSM_File1(1)

OSM_File2(2)(1)

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UX 5000 PC Assistant Speed Dial

The PC Assistant provides easy access to the most common functions provided by a NEC UX5000 telephone. By using this application, users can easily manage their call handling tasks without having to switch their attention between the UX5000 telephone and PC.

To Program speed dial numbers in your PC Assistant follow these steps:

1.) Press File
2.) Choose Directory from the drop down menu
3.) Click on the personal icon
4.) Click on the new icon
5.) Choose company or entry and enter the contact information
6.) Click OK

You can now call that contact by right clicking on the name and choosing dial.

preview image

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NEC has released a new software version for the UX5000 telephone system.  Among the new features is the long awaited ability to do VoIP networking and remote keysets with NAT Transversal.  Previously a VPN connection was required for a remote VoIP keyset to access the NEC UX5000 telephone system.

Highlights of the NEC UX5000 software version 3 include:

Software NAT Traversal / NAPT (Network Address Port Traversal)
This software, which requires a NAT license, provides the ability to establish communication
with the UX5000 and RTP communication among UX5000 multibutton IP terminals through
Network Address Translation (NAT) on an IP network. With NAT Traversal there is no need to
have a VPN connection for an outside UX IP terminal user to be able to access the UX5000.

Caller ID Pass-Through for Mobile Extension Calls
With previous operation, an incoming trunk call into the UX5000 routed back out to a Mobile
Extension user would show the Caller ID information from the UX5000 – not the outside trunk.
With this enhancement, a call routed over an ISDN, SIP or analog trunk to a Mobile Extension
will now display the Caller ID information from the original outside call.

Analog Trunk Support Added for Mobile Extension
Mobile Extension over analog trunks is supported in this release.

Upload/Download of Voice Prompts/Messages
For the UX-IntraMail, the ability to upload/download the voice prompts has been added. This
feature enables uploading/downloading of audio files in PCM format (WAV file) to the Compact
Flash card in the IntraMail via UserPro/AdminPro. The user can backup or playback recorded
greetings on a PC or install greetings/MOH. (Note: Regular IntraMail/VRS messages are
recorded in ADPCM format which cannot easily be opened on the PC.)

ISDN: Caller ID Name on Outgoing Calls
It is now possible for outgoing ISDN calls to show the Caller ID name. With previous software,
only the number could be sent.

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