At Broadvox, we know that up to 70% in telecommunications costs can be saved with SIP Trunking. Visitors to our website can estimate their savings too, with our new SIP Savings Calculator. There are more new features on the website and we continually make improvements, so visit www.Broadvox.com often! Resellers, remember that you can purchase a special Partner Special Package to demonstrate SIP Trunking to your customers or simply to become familiar with the technology

Broadvox Company Growth and Progress

This year, interest in VoIP SIP Trunking grew and more companies rushed to enjoy its cost savings, the increase in productivity it provides and its reliability. This resulted in a need for organizational growth at Broadvox to ensure that our customers receive service worthy of a premier ITSP.

The Customer Service, SIP Project Management and LNP (Local Number Portability) teams as well as the SIP Engineering staff have all been increased to meet the demands of providing for new and existing customers. With strategic realignments and increased staffing, we are pleased to report that the level of customer care has risen dramatically and the Broadvox team has met the challenges posed by the dramatic increase in business.

If you are interested in a free quote for VoIP SIP trunks from Broadvox please contact us at 207-834-2700 option 1.

We have implemented Broadvox SIP trunks on the following phone systems – Samsung OfficeServ 7100, OfficeServ 7200 and OfficeServ 7400 as well as the NEC UX5000.

Click on the preferences button.

Click on the Shortcuts Tab in the NEC Desktop Preferences window.

Click the Enable Highlighted Dial Feature and Automatically Initiate Dialing box to un-select them.

Click OK and then restart the NEC UX5000 Desktop (in some cases you may have to reboot the entire computer).

Verify the feature is disabled.

Solution:

Open the contact and click on the telephone/call Icon.

A window should open that says NEW CALL.

Click on the Dialing Options.

Another Window should open that says Dialing Options.

Click the drop down that says “Connect using line”

Choose the option that says NEC CTI Device.

Click OK

Then click START CALL.

You should only have to do this once.

To activate a feature on a Samsung phone system dial the feature code WITHOUT lifting the handset or pressing speaker button (the extension number and the time and date should be visible on the display).

(601) Call Forward All – When a Samsung phone is forwarded using this code the incoming call goes directly to the forward destination. There will be no indication that a call came in on the phone that is forwarded.

Example: The user at extension 204 dials 601 201 on their phone. When a call is sent to 204 extension 201 will immediately ring.

(603) Call Forward No Answer – When a Samsung phone is forwarded using this code the call will ring on the forwarded phone for a preset number of seconds (programmed in MMC 501) and then forward to the forward destination.

Example: The user at extension 204 dials 603 201 on their phone. When a call is sent to 204 extension 204 will ring for X seconds (programmed in MMC 501) and then extension 201 will ring.

(606) Call Forward Follow Me – Call Forward Follow me is unique because the code (606) is dialed on the extension that calls should be FORWARDED TO instead of FORWARDED FROM. The correct syntax is at the phone calls should be forwarded to dial 606 and then the extension calls should be forwarded from.

Example: The user at extension 204 has to work at extension 201 but has forgotten to dial the Call Forward All code (601 201) at extension 204. Instead of physically walking back to 204 (or if 204 is VoIP keyset driving back) the user dials the Call Forward Follow Me code (606 204) at extension 201. All calls that are sent to 204 will now ring directly to 201.

This code has to be cleared at the phone that the calls were forwarded from, in this case extension 204, by dialing 600.

Please contact a local dealer or call us for technical support at 866-898-2303 (there may be a charge for this service) before installing.

mp10_v422c_20090209

This is the installation tool that can be used on version 4.4 and lower Samsung OfficeServ 7100, OfficeServ 7200 and OfficeServ 7400 VoIP/Digital phone systems.

Installation_Tool_V1.43b_(2009.11.04)

At any Samsung phone with a display – do not lift handset

Press Transfer 800

Display says enter passcode – enter 4321 (If you get a pass code error start over and use Transfer 200 and the pass code 1234 instead)

Press 1 to enable programming

press speaker

dial 505 to enter the time and date program

display show WMMDDYYHHMM

W = day  of the week (1 is Monday)/ MMDDYY = Month, Day, Year / HHMM = Hour and Minutes in 24 hour format

Press transfer when done

ORLANDO, FL — Nov 11, 2008 — As the economy continues to struggle  many small and medium businesses are experimenting with ways to lower operating costs.  In our experience, communications is one area that is often overlooked.  What follows are several ways that we have been successful in lowering our clients communications overhead.

Have your phone bill audited
With advances in technology, the cost of phone service in the past 10 years has been lowered dramatically.  Most companies, however,  don’t regularly analyze their phone bill to determine if they are overpaying for their telephone service, what new technology is available to them to lower that bill, or how to best take advantage of those new technologies.  With so many choices available, it can be difficult for company managers to select the products and services which best match the unique requirements of their business.  Emergent analyzes each customers specific needs and recommends a customized solution designed to maximize cost effectiveness and system performance.

Eliminate long distance charges with SIP trunks
SIP Trunks (Session Initiated Protocol) are a type of VoIP service that can significantly lower (or in some cases eliminate) the charges associated with calling long distance numbers.  With SIP trunks, the phone system is connected to the internet and long distance calls are routed over that connection instead of the more expensive phone lines from a telephone company.

Cellular Gateways for office to cell phone calls
A cellular gateway is a device that allows you to lower your overall communications cost by taking advantage of the free cell phone to cell phone calls that are included in most cell phone plans. Here’s how it works.  The cellular gateway connects to a telephone line port on your telephone system and routes incoming and outgoing calls (to your cell phones) through a GSM wireless network.  When an employee in the office calls the cell phone of another employee, the call is routed through the cellular gateway allowing you to take advantage of the FREE cell phone to cell phone calls.  When an employee calls the office using a cell phone, they call the number of the cellular gateway also taking advantage of the FREE cell phone to cell phone calls.

Use Call Reporting to eliminate employee misuse
Most telephone systems offer advanced reporting capabilities that can give business owners a wealth of information including details like phone numbers dialed; call duration and extensions and account codes.  This information can be used to ensure employees are working productively.  This information can be also be used to show when the phone system experiences peak traffic times, allowing  managers to schedule employees to work accordingly.

Use VoIP phones for remote and home offices
Networking telephones systems together that are geographically apart allows you to bypass your long distance carrier to call between offices (calls between offices are sent over the VoIP connection). This can lower personnel costs because one centralized receptionist answers instead of a receptionist at each location.  Utilizing a Voice over IP phone and remote desktop applications for the PC will allow a  worker to stay connected no matter where they are located.  Have a valuable worker that is moving?  No need to train a replacement when they can work from anywhere.

About Emergent

Emergent, formerly Telecommunication Professionals, Inc., has been serving the Orlando – Central Florida region since 1988. Emergent is a network services, business telephone and data communications company that specializes in technology solutions that give clients a competitive advantage and increased profitability. The company implements technology plans by providing products that fit the needs of the client. The mission of Emergent is to provide cost justification and investment protection.

The company maintains a full staff of factory-trained, certified technicians, sales associates and customer advocates that believe the dimensions of service quality are time and timeliness of the delivery of the service, completeness of the service, courtesy of those giving the service, consistency of the service, accessibility & convenience of obtaining the service, accuracy of the service, and responsiveness to emergencies.

For more information on Emergent call (407) 834-2700 or contact sales@askemergent.com.