Next you will need an RJ45 crimp on plug and a RJ45 crimping tool.

The pin-out for a T1 loop back is pin 1 to pin 4 and pin 2 to pin 5.  Take one side of your wire and insert it into pin 1 on the RJ45 plug. Bend that name wire over and insert the other end into pin 4.  Now take the second pair of you wire and insert one end into pin 2.  Bend this wire over and insert the other end into pin 5.  Give this plug a good crimp with your RJ45 crimping tool.

Leave your handset on hook and press Transfer 200
Enter 1234 Then press 1 again
You have now enabled programming, now press SPEAKER and dial 705
Dial 500 (this is the first speed dial bin)
Press 9 and then dial the phone number for this speed dial Bin.

After you have entered the phone number press the RIGHT Soft Key (This key is directly under the LCD display, there are three of them)

Now you may enter 501 for the next speed dial and follow the same steps above.  When you have finished with all your numbers press TRANSFER to exit programming.

To use these speed dials press the key on your phone marked Memory or SPD depending on the model of your telephone and then dial the bin number (example: memory 500)

To delete a speed dial entry on a Samsung OfficeServ phone system log in to the system.

Leave your handset on hook and press Transfer 200
Enter 1234 Then press 1 again

You have now enabled programming, now press SPEAKER and dial 705

Use the volume up to locate the speed dial bin number you wish to delete (500, 501, 502 , etc.)

When you have located the speed dial number you wish to delete press the third softkey under the display.

The cursor should move under the 9.

Press the HOLD key to delete the entry.

Press the third softkey again to move back under the speed dial bin numbers.

Press Transfer to log out.

The first thing you should do if this happens to you is to call the police and file a services theft report.  Once this report has been filed, you may be able to convince the phone company to forgive most of the charges.  The next step is to call your phone system vendor and have them figure out how this happened and what steps to take to prevent it from happening again.

Preventing this theft of services from happening in the first place is, of course, the best plan of action.   Several methods are available that will reduce your chances of this happening.   First and foremost, is to have every user on your phone system change the default pass code in their mailbox.  I often hear office managers say they don’t want their people to change the pass code.  After a little questioning I discover the reason for this is in case that employee leaves the company.  In most cases resetting a user’s voicemail pass code is a fairly simple process that an office manager can do. My advice would be to ask the service technician to teach you how to do this when they are installing your system.

In addition to changing pass codes, additional steps can be taken with the phone system to prevent this problem.  Most phone systems will allow you to deny all trunk to trunk transfers.  Additionally most systems will allow you to block all voice mail ports from being able to make an out bound call.  However this type of security could potentially cause a problem for a business.   One would need to evaluate the need for calls coming into the phone system to have the ability to dial an external phone number.  Most commonly this feature is used to transfer calls to an employee’s cell phone or allow the voicemail to notify someone of a message.  If you do not need to use these features, have them restricted.

Your telephone company can also add some protection on your lines for you.  Account codes are a very good way to prevent toll fraud.  When you choose to use account codes the telephone company will provide you with several codes that would be required to allow a long distance call to be completed.   Typically you assign one code per person.  This could become a bit of a nuisance for some one that makes a lot of long distance phone calls, but the security and tracking it allows is great.

If you have any concerns about toll fraud contact your telephone system vendor and your telephone company for more details.

Flash Demo

NEC Phone models: 22B HF/Display Aspirephone (IP1NA-12TXH TEL), 34B HF/Display Aspirephone (IP1NA-22TXH TEL),  34B HF/Super Display Aspirephone (IP1NA-22TXH TEL),

ORLANDO, FL – January 14, 2008 – Emergent, a leader in business communications, announces it was recognized for outstanding performance and loyalty by Michael P. McKenzie, Vice President and General Manager of the Business Communication Division, Samsung Telecommunications America. “I am very pleased to congratulate you for maintaining the leadership role you have with Samsung for another year,” said Michael McKenzie. “For the 5th year in a row, you have been a member of the elite group of Samsung’s Top 5 Partners. We also wish to celebrate the start of your 18th year as a valued Samsung Partner.”

Emergent partnered with Samsung in December, 1990. “When we started with Samsung we were very small and one of over three hundred Samsung dealers,” states Roger Scott, President of Emergent. “We have come a long way with Samsung and have seen the Samsung OfficeServ product line evolve into the major contender it enjoys in today’s telecommunication marketplace.” (www.officeservinfo.com)

Emergent has also received Samsung’s Outstanding Technical Achievement Award, Elite Dealer Award and Platinum Partner status. For the year 2006, Emergent was the number one producing Samsung Partner in North America, according to McKenzie.

In 2007, a delegation of Samsung’s management from Korea, led by Richard Kong, Director of Business Communication Systems, Samsung Electronics visited with Emergent’s staff. “We were much honored to have them visit”  said Roger Scott “and we look forward to our continuing partnership with Samsung.”

On December 21, 2007, Emergent signed a distribution agreement with Samsung to provide the Samsung OfficeServ product line to Value Added Resellers (VAR’s) and communication companies across North America.

About Emergent

Emergent, formerly Telecommunication Professionals, Inc., has been serving the Orlando – Central Florida region since 1988. Emergent is a network services, business telephone and data communications company that specializes in technology solutions that give clients a competitive advantage and increased profitability. The company implements technology plans by providing products that fit the needs of the client. The mission of Emergent is to provide cost justification and investment protection.

The company maintains a full staff of factory-trained, certified technicians, sales associates and customer advocates that believe the dimensions of service quality are time and timeliness of the delivery of the service, completeness of the service, courtesy of those giving the service, consistency of the service, accessibility & convenience of obtaining the service, accuracy of the service, and responsiveness to emergencies.

For more information on Emergent call (407) 834-2700 or visit www.askemergent.com.

About Samsung

Business Communication Systems Samsung Business Communication Systems (BCS), a Dallas-based division of Samsung Telecommunications America, is the distribution arm for the company’s line of business communications solutions. Targeting small- to medium-sized businesses, Samsung BCS offers an elite line of telephony-based customer premise equipment (CPE) with dynamic architecture that can accommodate tremendous growth at low incremental costs to meet a variety of communications needs.

For more information, please visit www.samsung.com/bcs or call 1- 800-876-4782

1. Press the voicemail button
2. Press * # 0000
3. Enter the system password
4. Press 1 to edit system prompts
5. Enter 1002 for the Night prompt
6. Press 1 to listen to the current prompt.  If this is not the prompt you want to record press * *
7. If this is the correct prompt press 3 to discard the current recording and begin recording a new prompt.
8. Press 2 when finished and review the greeting.   If the greeting is acceptable press # to save
9. Hang up

Note: If you change any of your single digit options (press 1 for sales, 2 for accouting, etc.) you must have a technician connect to the voice mail and altar your Night Menu programming.

This information is based on telephone systems maintained by Emergent consult your telecommunication company before making changes.

1. Press the voicemail button
2. Press * # 0000
3. Enter the system password
4. Press 1 to edit system prompts
5. Enter 1001 for the Day prompt
6. Press 1 to listen to the current prompt.  If this is not the prompt you want to record press * *
7. If this is the correct prompt press 3 to discard the current recording and begin recording a new prompt.
8. Press 2 when finished and review the greeting.   If the greeting is acceptable press # to save
9. Hang up

Note: If you change any of your single digit options (press 1 for sales, 2 for accouting, etc.) you must have a technician connect to the voice mail and altar your Day Menu programming.

This information is based on telephone systems maintained by Emergent consult your telecommunication company before making changes.

The symptoms are 2 messages being left if a screened call is unanswered, the first message will probably be empty. What happens is the forward timer sends the caller to voice mail too soon and the system thinks the caller answered their phone. The mailbox greeting plays and records silence. After that the screen transfer times out and then takes the callers real message.

You must access the ITP 5121 telephone menu screen to set the information required for the phone to log into the Samsung phone system. While applying power to the phone press and hold the menu key until you see !!BOOT SETUP MENU!!.

Press 1 on the telephone key pad to access the system easy wizard.

“System easy setup start, press OK when selected” will be displayed.

Press the ENTER key to continue.

From here you will have 2 options, Press 1 for manual IP or Press 2 for DHCP.

Most commonly you will choose 2 for DHCP, if the network you are connecting the IP telephone to requires a static IP this must be obtained from the network administrator. In this example we will assume DHCP, press 2 on the keypad.

“DHCP MODE SELECTED, PRESS OK” will be displayed, press ENTER.

“Input server IP address” will now be displayed. If there is an IP address already listed here you must use the left arrow to backspace to the beginning of the IP address line on the display.

Using the keypad enter the IP address of the telephone system, this address will need to be given to you by either the network administrator or the telephone technician. Use the * key in place of a dot, or period.

Example: 192*168*1*250 would be the same as 192.168.1.250

Press the ENTER key after you have entered the IP address of the phone system.

INPUT SYSTEM ID will be displayed next. By default the system ID’s for the ITP 5121 and other IP phones start at 3201, this also matches the default extension numbers assigned to these phones. You will need to verify this information with your system administrator. In this example we will enter 3201.

Press ENTER after you type in the user ID.

INPUT SYSTEM PASSWORD will be displayed next. The default is 1234, but check with your administrator to be sure, press ENTER after typing in the password.

EASY INSTALL IS END

PLEASE PRESS OK FOR REBOOT

this will be on the display, press ENTER and wait for the phone to reboot.

Make sure the network cable from your wall jack is plugged into the LAN port on the bottom of the ITP phone before rebooting.

The phone may take several minutes to reboot, you will see the extension number as well as the time and date appear on the phone after a successful log in. After several minutes if you see a message saying “retry count” verify all your information and follow the steps again.

1. Press the Voice Mail button
2. Press * # 0 0 0 0
3. dial 0 0 0 0
4. Press 1 to edit greetings
5. dial 1003
6. Follow the instructions to record a greeting. Keep it simple (we are out of the office until _____________ if this is an emergency call xxx-xxx-xxxx.)
7. Hang up.

Set the holiday mode:

Press the Voice Mail button

1. Press * # 0 0 0 0
2. dial 0 0 0 0
3. press 3 to edit the mode
4. press 0 for all modes
5. press 3 for holiday greeting

Hang up and call your main number to verify the correct greeting is playing.