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How Do You Know If Your Network Is Ready to Make the Transition?

Roger Scott of Emergent Discusses the Importance of Conducting a Network Assessment

ORLANDO, FL - July 30, 2008 - While the cost savings and new applications of Voice over Internet Protocol (VoIP) are rapidly attracting many small to mid sized companies to this popular communication solution, it may come with a significant price to your network. Not only must your network carry more traffic, but VoIP traffic demands very high performance and is more sensitive to normal network problems like delays and choppy communication. Even modest levels of impairment, unnoticed by users of most data applications, will cause significant caller frustration and will not sit well with your customers, business partners, or even your own employees.

Before investing in a large-scale VoIP deployment or even in a small trial, you need to know how well your network infrastructure will handle the additional, quality-sensitive voice traffic. Many seemingly well-planned trials encounter delay after delay, exceed cost estimates, and are eventually cancelled when the network proves unable to meet the unique requirements VoIP places on it. However, these business issues can easily be avoided if your telecommunications provider properly assesses your network ahead of time to truly understand the scope and type of work required to ensure a successful transition to VoIP.

Gartner reports that 85% of networks are not ready for VoIP. What’s even more shocking is that 75% of companies that do not perform a pre-implementation analysis of their network infrastructure will not realize a successful implementation. These are astonishing statistics because without conducting a network assessment with a quality assessment tool the potential for wasting time and money is extremely high. In order to increase the likelihood of a successful VoIP implementation, an evaluation of the network must be properly executed and should include the following four steps.

1. Pre-Deployment Assessment
The pre-deployment assessment step analyzes the current capabilities of the network, evaluates its ability to support VoIP, identifies potential problems, and determines the requirements needed to handle expected call traffic. It is strongly recommended that the pre-deployment test is conducted prior to the purchase or installation of any VoIP equipment. The analysis should include such items as bandwidth, utilization, jitter, throughput and latency.

2. Post-Deployment Assessment
The purpose of the post-deployment assessment is to gain a complete understanding of VoIP quality and network efficiencies prior to turning it on. This step determines the level of success and prevents issues with call quality or dropped calls. Whenever new equipment is introduced to a network the chance for unexpected issues rises; therefore, it is critical that post-deployment assessment is not overlooked. This assessment should be immediately performed so any changes can be made in a timely manner.

3. Regular Maintenance Assessment
As you’re probably aware, your network is dynamic and constantly evolves. New devices such as IP phones, laptops, switches, and routers are added or removed. Whether it’s a minor change or a major one it will impact your network. Therefore, it is important to re-evaluate your network regularly to identify any faults so they can be corrected as soon as possible. Conducting ongoing assessments will help your organization increase quality, optimize system infrastructure, and reduce costs.

4. Break/Fix Strategy
Unfortunately, unforeseen things may happen to a network that’s not readily identified by your IT department. The situation may be brought to your company’s attention by a customer, an employee or business partner. The Yankee Group has reported that some companies’ labor costs grew 30 to 40 percent with VoIP because of dealing with network problems. Having a network assessment tool in place enables one to take action quickly, diagnose the problem, and resolve it, while minimizing its impact to the system as a whole.

Essentially, these four key steps have illustrated the primary objective and the many benefits of conducting network assessments. Whether your company is about to take the plunge into VoIP or has already gone down that path, it is critical to deploy a tool that can accurately analyze your network. Surprisingly, most companies overlook this integral component of the VoIP implementation process and the research clearly shows its negative impact.

As you tap into this relatively new communication solution that’s changing how business gets done, make sure you ask yourself this question. What is my telecommunications provider doing to create a network environment that enables may company to take full advantage of VoIP? If network assessment is not included in the response then something is definitely wrong.
ABOUT EMERGENT
Emergent, formerly Telecommunication Professionals, Inc., founded in 1988, is a network services, business telephone and data communications company that specializes in technology solutions that give clients a competitive advantage and increased profitability. The company implements technology plans by providing products that fit the client’s needs. Emergent’s mission is to provide cost justification and investment protection.

The company maintains a full staff of factory-trained, certified technicians, sales associates and customer advocates that believe the dimensions of service quality are time and timeliness of the delivery of the service, completeness of the service, courtesy of those giving the service, consistency of the service, accessibility & convenience of obtaining the service, accuracy of the service, and responsiveness to emergencies.

For more information on Emergent call (407) 834-2700 or visit www.askemergent.com.

 UX5000 is a scalable, cost-effective, and reliable SMB solution
 
IRVING, TX, March 12, 2008 — NEC Unified Solutions, Inc. (NEC), a global leader in enterprise business communications, today announces a new IP platform that provides enhanced features, functionality and scalability in a cost-effective manner for customers. The new UX5000 will be showcased at VoiceCon Orlando 2008, March 17-20 in NEC’s booth #1001.
 
“Small and medium businesses are looking for a communication system that offers a multitude of benefits including the ability to scale; support for VoIP as well as traditional voice; centralized management; and increased productivity, while still providing investment protection,” said Al Kelley, VP and GM, UBSD, NEC Unified Solutions. “UX5000 is the latest solution in NEC’s extremely successful portfolio of VoIP systems and offers all these benefits and more through an advanced feature set.”

The new UX5000 is a next generation system which includes:

- UX-Mail, an in-skin unified messaging solution with a single box for voice, fax and email; 
- UX IntraMail, an embedded voice mail solution for smaller businesses; 
- SIP trunking for standardized VoIP;
- CygniLink for transparent networking of UX5000 over a data communication IP network; 
- Automatic call distribution including real-time supervisory screens and historical reports; 
- Interactive voice response with customized and flexible prompts; 
- Voice response system with support for voice recording and playback; 
- Desktop software suite for PC Assistant, PC Attendant and UX softphone;
- Communication Analyst for call analysis and tracking;
- Multimedia conference server; and InRouter for all-in-one networking and monitoring of the IP system.

In addition, the new solution will support the latest generation of NEC’s UX terminals, UX IP Series and UX Digital Series. These innovative new terminals includes a new family of IP and digital terminals that move the standard desktop phone to the next level with an extensive feature set and modular design. The UX Series terminals provide:

- scalability and customization
- SIP support;
- investment protection;
- New IP Platform for SMBs from NEC
- XML open interface support;
- intuitive interfaces; and productivity-enhancing features such as menu-driven soft key functions and easy-access function keys.

The revolutionary modular design allows for combinations that fit almost any business’s needs or personalization requirements.

The new UX5000 IP system and UX IP and Digital terminal series will be generally available the end of April 2008.

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About NEC Unified Solutions
  
NEC Unified Solutions helps companies unify their business through innovative software, applications, development tools, and services. NEC offers a complete portfolio for unified communications, wireless, voice, data and managed services, as well as systems integration and application development. NEC Unified Solutions, a wholly owned subsidiary of NEC Corporation of America, serves Fortune 1000, as well as small to mid-sized businesses across the globe in vertical markets such as hospitality, education, government and healthcare. For more information, visit www.necunified.com.

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A soft phone is a voice over IP telephone without the phone.  Soft phones are installed on a PC or laptop. They have the look and feel of a normal telephone.  Calls are made by using a headset with your computer.  VoIP hardware for your phone system would be required and in some cases a license would also be needed.

“Peer-to-peer” switching means that the stations participating in a call are connected directly to each other through the IPnetwork. The signals travel through the IP network but do not “go through” the switch as they do in traditional telephony. The fact that Aspire can function in and support a “hybrid” network with traditional digital/analog switching, IP/TDM/IP switching and pure peer-to-peer IP switching means that users can continue to utilize their existing equipment while they begin to phase in IP Telephony and lay the foundation for current and future networks.

Courtesy of necaspire.com

TDM(time division multiplexing) is the term used to describe most modern digital telephone systems. These phones work on the idea that you have a dedicated wire from the telephone jack directly to the telephone system’s key service unit (KSU). This method is very reliable and has been the standard for years. With the emergence of VoIP technology these standards are being challenged. I will attempt to explain the differences and list a few pros and cons.

When using a pure VoIP telephone system, your handsets are no longer directly wired to your phone system. These phones are connected to your data network and use the same cable, jacks and switches that your PC’s are using. The voice conversations are being compressed and converted to data packets and being broadcast across your networking in a similar way that all data on your network is being transmitted. The telephone system is connected to the same network switches that your PC’s and now VoIP phones are using. A few advantages to this would be only needing one type of cable in your office, the extension number of your phone stays with your phone no matter where you move it, and in most cases that same phone could be moved to a remote location, such as your home, and used that same way it would be used as if it were in the office.

A few disadvantages to this would be if your data network were to go down for some reason, maybe a switch goes out, you would not only loose your PC’s network but your phones would no longer work either. Think of it as putting all your eggs in one basket. Voice quality is also something to consider, although the technology is getting better, the quality of a TDM phone call is better. VoIP phone on average are more costly also.

TDM phone systems operate by having a dedicated pair, or pairs of wire that go from the jack directly to the phone system. The phone system will normally have different cards in it to support different functions. You will typically have station cards to support your handsets and trunk cards to support your connections to the telephone company. Advantages to this include separating your voice from your data so if you were to loose one you would still have the other. The TDM handsets will typical provide you with easier functionality for preforming tasks such as transferring calls and placing callers on hold, setting up conference calls etc. Sound quality is better on these types of phones also.

Typically TDM phone systems are less costly. A few negatives would be needing a dedicated cable for each phone, if you move your phone (in most cases) your extension number doesn’t follow you unless you make a change in the programming or physically move the jumper to the new jack. They cannot be used as a remote phone.

Emergent, formerly Telecommunication Professionals, Inc., has been serving the Orlando - Central Florida region since 1988. Emergent is a network services, business telephone and data communications company that specializes in technology solutions that give clients a competitive advantage and increased profitability. The company implements technology plans by providing products that fit the client’s needs. Emergent’s mission is to provide cost justification and investment protection.

Finding new customers is one of the most important and difficult tasks undertaken by any business manager. Advertising and prospecting are two common methods that most companies employ to find new customers. Referrals are also a very important way for growing companies to obtain new customers. Associate referrals, bird-dog referrals and referrals from existing customers are three ways Emergent utilizes referrals for finding new customers.

Emergent is a Value Added Reseller (VAR) that specializes in communication technology solutions that provide customers with a competitive advantage in their market or helps them add more profit to the bottom line. Since 1988, Emergent has been providing Orlando and Central Florida clients with telephone systems, structured wiring, managed IT services and more. Emergent has strived to judiciously select an exceptional staff and a portfolio of suppliers like no other in the Orlando, Florida area. Emergent sets the benchmark that others follow.

Associate referrals at Emergent come from businesses involved with Emergent in various Orlando civic organizations, industry associations, clubs and Chambers of Commerce. The members and associates are familiar with the qualifications, abilities and performance of Emergent and know that when they give a referral, Emergent will take care of them. However, exchanging referrals in this type of environment has mixed results. Leads can vary from cold, with little chance of conversion, to hot and ready to sign.

Another type of referral that Emergent has great success with is its bird-dog referral program. A select group of about ten Orlando top sales professionals in specific industries form a tight relationship in which the members actively seek and point out customers for one another. These Orlando sales people are out there every day looking for new customers for themselves. It is not that hard to also look for opportunities for your fellow bird-dogs. With ten like-minded people out there every day looking for business for one another their efforts have been multiplied ten-fold. When a sale is made from this type of referral the bird-dog gets a monetary finders-fee (2%) from the sales person who made the sale. The rewards are then two-fold. The members have nine professional sales people looking for leads, and when they give a lead that converts they get a treat.

Although associate referrals and bird-dog referrals are important, customer referrals are the most effective at winning new customers. Nothing speaks louder than actions over a period of time. When you take care of customers by consistently meeting their needs and always surpassing their expectations, they can’t help but tell their constituents about you. A good testimonial from a long time customer is as good as money in the bank when seeking new business from a lead that came from that happy customer.

In conclusion, the three types of referrals are Associate referrals, bird-dog referrals and referrals from existing customers. These methods for obtaining new customers can be far more effective than advertising or cold calling. Using the referral process properly can also be a lot less expensive than other methods of building a customer base. Finding less expensive ways to run a business is also very important but we’ll save that for another day.

Leading Business Communications Provider is Honored for Top Performance

ORLANDO, FL – January 14, 2008 – Emergent, a leader in business communications, announces it was recognized for outstanding performance and loyalty by Michael P. McKenzie, Vice President and General Manager of the Business Communication Division, Samsung Telecommunications America. “I am very pleased to congratulate you for maintaining the leadership role you have with Samsung for another year,” said Michael McKenzie. “For the 5th year in a row, you have been a member of the elite group of Samsung’s Top 5 Partners. We also wish to celebrate the start of your 18th year as a valued Samsung Partner.”

Emergent partnered with Samsung in December, 1990. “When we started with Samsung we were very small and one of over three hundred Samsung dealers,” states Roger Scott, President of Emergent. “We have come a long way with Samsung and have seen the Samsung OfficeServ product line evolve into the major contender it enjoys in today’s telecommunication marketplace.” (www.officeservinfo.com)

Emergent has also received Samsung’s Outstanding Technical Achievement Award, Elite Dealer Award and Platinum Partner status. For the year 2006, Emergent was the number one producing Samsung Partner in North America, according to McKenzie.

In 2007, a delegation of Samsung’s management from Korea, led by Richard Kong, Director of Business Communication Systems, Samsung Electronics visited with Emergent’s staff. “We were much honored to have them visit”  said Roger Scott “and we look forward to our continuing partnership with Samsung.”

On December 21, 2007, Emergent signed a distribution agreement with Samsung to provide the Samsung OfficeServ product line to Value Added Resellers (VAR’s) and communication companies across North America.

About Emergent

Emergent, formerly Telecommunication Professionals, Inc., has been serving the Orlando - Central Florida region since 1988. Emergent is a network services, business telephone and data communications company that specializes in technology solutions that give clients a competitive advantage and increased profitability. The company implements technology plans by providing products that fit the needs of the client. The mission of Emergent is to provide cost justification and investment protection.

The company maintains a full staff of factory-trained, certified technicians, sales associates and customer advocates that believe the dimensions of service quality are time and timeliness of the delivery of the service, completeness of the service, courtesy of those giving the service, consistency of the service, accessibility & convenience of obtaining the service, accuracy of the service, and responsiveness to emergencies.

For more information on Emergent call (407) 834-2700 or visit www.askemergent.com.

About Samsung

Business Communication Systems Samsung Business Communication Systems (BCS), a Dallas-based division of Samsung Telecommunications America, is the distribution arm for the company’s line of business communications solutions. Targeting small- to medium-sized businesses, Samsung BCS offers an elite line of telephony-based customer premise equipment (CPE) with dynamic architecture that can accommodate tremendous growth at low incremental costs to meet a variety of communications needs.

For more information, please visit www.samsung.com/bcs or call 1- 800-876-4782

Leading Business Communications Provider Offers Solutions That Enhance Network Operation Efficiencies and Security

ORLANDO, FL – December 31, 2007 – Emergent, a leader in business communications, announced today that it has joined forces with Forval International, a publicly traded company headquartered in Japan, to provide ElipServicesTM, an affordable, subscription-based managed IT service for small to mid-size (SMB) enterprises and back office network operations. This agreement will enable Emergent to offer the highly sought after IT services, furthering the company’s mission of increasing their customer’s profitability, improving employee productivity and giving them a competitive advantage in their marketplace.

ElipServices comprises multiple security, disaster recovery and network performance services, delivered through an ElipSwitchTM, a proprietary all-in-one gateway appliance managed remotely. The combined solution is specifically designed for smaller businesses, remote users or branch offices of larger companies lacking the capability to effectively and efficiently manage their IT resources. ElipServices includes each of the following solutions:

Remote Backup – Offsite, automatic nightly back up of files to a secure data center

Site-to-site VPN – Seamlessly, secure communications between offices

Remote Access VPN – Securely work from home, as if you were in the office

Firewall - Managed firewall security backed by 24×7 technical support

Secure WiFi – Wireless Internet access throughout the office

Print Server – Print from anywhere in the office

Shared Storage – Easily share files on the network while maintaining control over who has access to those files

Network Performance Tuning – Optimize VoIP and data traffic on a broadband connection

” ElipServices is a great offering for Emergent, providing a much needed service for under-served customers concerned about data loss, Internet security threats, and network management,” said David Fortini, president of Forval International. “Smaller offices share the same IT needs of larger organizations but often can’t afford the expense necessary to effectively address IT infrastructure issues. ElipServices effectively bridges the gap between the haves and have-nots for this market segment. We’re excited about the opportunity to deliver our solution to Emergent’s customers.”

“We are pleased to add Forval International’s innovative service,” commented Roger Scott, president of Emergent. “We analyzed a number of these types of solutions and found that ElipServices provided the greatest value proposition at the most cost effective price. A large segment of the region’s business will utilize this solution.”

ABOUT EMERGENT

Emergent, formerly Telecommunication Professionals, Inc., founded in 1988, is a network services, business telephone and data communications company that specializes in technology solutions that give clients a competitive advantage and increased profitability. The company implements technology plans by providing products that fit the client’s needs. Emergent’s mission is to provide cost justification and investment protection.

The company maintains a full staff of factory-trained, certified technicians, sales associates and customer advocates that believe the dimensions of service quality are time and timeliness of the delivery of the service, completeness of the service, courtesy of those giving the service, consistency of the service, accessibility & convenience of obtaining the service, accuracy of the service, and responsiveness to emergencies.

ABOUT FORVAL INTERNATIONAL

Forval International was established in Newport Beach, California, as an extension of Forval Corporation to launch ElipServices™, an innovative managed IT services solution. Just as Forval revolutionized discount calling plans and office phone solutions for small to mid-sized businesses, Forval International is also providing small offices with high value services, utilizing technology to enable extraordinary cost savings. The entrepreneurial passion of Hideo Ohkubo is alive and well, having transitioned into the new millennium as a managed IT services solution placing smaller businesses at par with large enterprises with regards to their IT infrastructure.

Roger Scott of Emergent Discusses a New Method of Purchasing That Eliminates the Two Greatest Risks Associated with Technology

ORLANDO, FL – November 15, 2007 – There are a few things in life that will remain constant till the end of time. They include death, taxes, and the ever-changing world of technology. As soon as we make a technological purchase today it unfortunately becomes outdated tomorrow. Ignoring your company for a moment just think about the last time you bought a car. The moment it was driven off the lot the value dropped instantly by a few thousand dollars. This same scenario occurs in every technological purchase made by a company. As a result, more and more owners and chief financial officers are being slapped in the face with a basic business 101 concept – why buy a depreciating asset.

The method of buying technology on a lease agreement is not new or even earth shattering. Historically, both business communications providers and equipment manufacturers have offered leasing options. However, within the last year or so, subtle changes by a select group of providers across the country have made leasing versus buying the right decision for any business. These changes have eliminated technology’s two greatest risks – obsolescence and price (also known as outright ownership).

Voice and data communications is the heart and lifeblood of every company and having the latest technology has a major impact on an organization’s efficiency, profitability, and competitiveness. As a result, Emergent launched the Current Technology Assurance Plan (C-TAP) with the assistance of Technology Assurance Group (TAG), an organization of independently owned North American business communications providers with combined revenue of over $400 million in voice and data products and applications.

C-TAP ensures that the communications environments are refreshed with the latest advancements and value added solutions, thereby eliminating technology’s obsolescence. For instance, updates (also known as refresh) to a company’s voice and data system can occur anytime after 24 months with no change in their monthly payment. Additionally, both labor charges and software upgrades are waived. If a product was purchased the old fashioned way from say Cisco or Avaya the business owner would get hit with thousands of dollars in software upgrade expenses. A program like C-TAP prevents this type of situation.

Here’s a simple example that illustrates how C-TAP works. Companies are losing significant amounts of money on a daily basis because they don’t have sufficient technology to effectively manage their organizations. For example, many businesses do not have data back up, message on hold, or unified messaging while others are utilizing antiquated desktop PCs. Under C-TAP, companies that could not afford this technology before can now simply add it with no change in their monthly commitment.

Furthermore, C-TAP focuses on the cost of technology rather than its price, thus eliminating the second risk. This is a mind set change for owners and many business communications providers not engaged in a program of this sort. Because of C-TAP, companies are able to transfer technology costs from a capital expense to a fixed monthly expense absorbed by an organization’s operating budget. This enhances the financial health from both tax and budgeting standpoints.

Programs like C-TAP have changed the way technology is purchased now and forever. It has successfully eliminated the traditional risks associated with technology - obsolescence and price. By taking control of the purchase process in this manner, the owner is finally experiencing a true win for their business because they now have the means that will increase profitability, while giving them a competitive advantage in their marketplace.

ABOUT EMERGENT
Emergent, formerly Telecommunication Professionals, Inc., founded in 1988, is a network services, business telephone and data communications company that specializes in technology solutions that give clients a competitive advantage and increased profitability. The company implements technology plans by providing products that fit the client’s needs. Emergent’s mission is to provide cost justification and investment protection.
The company maintains a full staff of factory-trained, certified technicians, sales associates and customer advocates that believe the dimensions of service quality are time and timeliness of the delivery of the service, completeness of the service, courtesy of those giving the service, consistency of the service, accessibility & convenience of obtaining the service, accuracy of the service, and responsiveness to emergencies.
For more information on Emergent call (407) 834-2700 or visit www.askemergent.com.

Small to Mid-Sized Companies to Benefit from Telecommunication Industry’s Most Innovative Program to Ensure Implementation of Latest Technology

ORLANDO, FL — October 15, 2007 — Emergent, an industry leader in telecommunications, announced today that the company launched its new Current Technology Assurance Plan (C-TAP). C-TAP has emerged as the telecommunication industry’s most innovative program. The program ensures that the telecom and information systems of small to mid-sized companies remain current and incorporate the latest in value added solutions. Technology Assurance Group (TAG), a national organization of independently owned telecommunication companies, spearheaded the development of C-TAP in strategic partnership with Great America Leasing Company (GALC), a privately held lease financing firm.

As a premier member of TAG, Emergent will be the only telecommunications provider in the region to offer businesses the TAG/GALC supported C-TAP program.

“C-TAP is revolutionizing the manner in which telecom equipment, convergent applications such as VoIP, and connectivity infrastructure is deployed in the marketplace,” said Roger Scott, CEO of Emergent. “As a result of C-TAP, Emergent can now proactively manage customer telecom and information system needs in partnership with those customers. When companies participate in C-TAP it assures them that they will always be at the forefront of new innovations in technology.”

C-TAP gives companies the unique ability to refresh or renew their phone equipment any time after 24 months with no change in payment. New equipment and applications are installed without labor charges. Technology can be added as required within a fixed cost that can be absorbed by an organization’s operating budget. Essentially, C-TAP allows the continued implementation of new technology within a set budget.

“Let’s take Automatic Call Distribution (ACD) to illustrate how C-TAP works,” stated Mr. Scott. “ACD allows companies to route incoming calls to the appropriate representative, which increases both internal efficiency and customer satisfaction. The price of ACD technology has dropped over the years and under C-TAP companies that could not afford it before can now add it with no change in their monthly commitment. This is just one example where the adoption of new technology will increase an organization’s competitive advantage and increase their profitability.”

Emergent customers on the C-TAP program will receive numerous benefits. These benefits include 5 hours of national teleconferencing annually, call accounting analysis which detects employee misuse of phone calls, storage system and backup, remote database backup, records and training updates for the equipment administrator, and an annual audit of connectivity charges. C-TAP also provides businesses with special customer service provisions including priority queuing for adds, moves, changes, and dispatch of service calls, a guarantee of inventory on hand, preferred maintenance, periodic replacement of handset and station cords, and annual preventative maintenance visits.

“We’re thrilled about C-TAP and announcing it to our valuable customers,” added Mr. Scott. “Adopting this program illustrates our continued commitment to our customers. Their organizations can both grow and adapt in the changing information marketplace within a budget fixed at the inception of the C-TAP program.”

ABOUT EMERGENT

Emergent, formerly Telecommunication Professionals, Inc., founded in 1988, is a network services, business telephone and data communications company that specializes in technology solutions that give clients a competitive advantage and increased profitability. The company implements technology plans by providing products that fit the client’s needs. Emergent’s mission is to provide cost justification and investment protection.

The company maintains a full staff of factory-trained, certified technicians, sales associates and customer advocates that believe the dimensions of service quality are time and timeliness of the delivery of the service, completeness of the service, courtesy of those giving the service, consistency of the service, accessibility & convenience of obtaining the service, accuracy of the service, and responsiveness to emergencies.

For more information on Emergent call (407) 834-2700 or visit www.askemergent.com.

ABOUT GREAT AMERICA LEASING CORPORATION

Founded in 1990 and headquartered in Cedar Rapids, Iowa, GreatAmerica continues to grow and adapt in an ever changing market. As an independent institution with over $600 million in assets, it has the flexibility to provide customized financial solutions and selected business services for its customers who are distributors in the office equipment, telecommunications, healthcare, and retail markets. With superior industry knowledge and experience, they develop solutions that help their customers be more successful.

Visit GreatAmerica at www.greatamerica.com