We are expanding! Starting July 1st Emergent will be bringing our extensive technology and service experience to the greater Knoxville area, including Maryville, Farragut and Sevierville. We will be offering our full product line: the Samsung Officeserv 7000 phone system, The NEC UX5000 communication platform and the NEC DSX phone system.

SIP Savings Calculator At Emergent, we know that up to 70% in telecommunications costs can be saved with SIP Trunking. If you would like to estimate your savings try our partner Broadvox’s new SIP Savings Calculator. Visit www.Broadvox.com. If you have any questions or would like to request a quote for your system please call [...]

Windows Vista does not come with HyperTerminal.  HyperTerminal is used to test SMDR and it is also used to program the Samsung SVMi voice mail system. hypertrm.exe Place this file anywhere on your computer (I normally put it on the desktop). hypertrm.dll Place this file in the C:\Windows\system32 directory. Run the program by double clicking [...]

I have been hearing more and more instances of this happening.  A business will get a phone call from their local telephone provider informing them that several thousand dollars of international calls were made from the telephone lines at their place of business over the weekend.  Of course no one was even in the office [...]

By Mitch Scott Imagine this….. It’s 5:00 in the morning, it’s pouring down rain and it’s freezing cold outside.   You huddle under the covers reluctant to leave your warm cocoon to battle the weather and the traffic just to make it to work on time. Now consider the same scenario when your business is utilizing [...]

By Chris Scott, Emergent ORLANDO, FL — Nov 11, 2008 — As the economy continues to struggle  many small and medium businesses are experimenting with ways to lower operating costs.  In our experience, communications is one area that is often overlooked.  What follows are several ways that we have been successful in lowering our clients [...]

by Mitch Scott Orlando Florida – We often get asked what is the best solution for connectivity – DSL, Cable or T1/PRI?  Each solution has advantages and disadvantages.  Let’s start with the basics and look at each solution: DSL, Cable and a T1/PRI are all Internet connections.  They allow you to upload and download data [...]

By Mitch Scott A T1 is a digital trunk that carries data, voice or both.  In its most basic form a T1 is a tunnel that is capable of sending or receiving 1.5Mbps worth of data.   This can consist of strictly data, up to 24 voice channels (think phone lines) or a combination of both.  [...]

by Mitch Scott, Emergent ORLANDO, FL — Nov 2, 2008 — A major expense for small businesses can be their cell phone bill.  This expense is usually from calls to the office from a cell phone or calls from the office to an outside workers cell phone.  There are ways to lower this expense by [...]

How Do You Know If Your Network Is Ready to Make the Transition? Roger Scott of Emergent Discusses the Importance of Conducting a Network Assessment ORLANDO, FL – July 30, 2008 – While the cost savings and new applications of Voice over Internet Protocol (VoIP) are rapidly attracting many small to mid sized companies to [...]