Multi Location UX5000’s

Published on July 18, 2008 by in Case Studies, NEC UX5000

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We installed our first networked NEC UX5000 last week and I’m happy to report that it went great! Our client had three locations and were consolidating two of their offices. At the same time they wanted all calls to ring into their main location. They decided on a T1 at the main location and canceled the telephone lines at the remote location. For the connection between the two offices we used a point to point T1 with an Adtran 3430 at each location.

At the each location we installed a NEC UX5000 and used Cygnilink networking. The beauty of the NEC UX5000 is this: when you network multiple systems together it acts as one big phone system. On most telephone systems when you set up a network each telephone system still acts as an individual entity. At system one the extension numbers are 2100 – 21xx, at system two the extension numbers are 2200-22xx, etc. If you want to make a programming change you have to log into each system individually. If you want to use centralized voice mail (one central voice mail for all offices) you have to sacrifice some features or functionality. The UX5000 allows you to have extension numbers staggered between locations so I can have extension 2101, 2201, 2104, etc. at system one and 2102, 2203, 2106 at system two. When making a programming change you log into the main system and any changes you make are propagated through the networked phone systems. It truly acts like one big phone system even though each system is separated geographically.

Anyway, we sent out two technicians (one of the techs asked that technician be replaced with telephone ninja) – one at each location – and took our time with the installation. This particular company has been a client of ours for awhile and we have a great relationship with them so we were able to take some time and get familiar with the intricacies of the UX5000. Once the Adtrans were set up (which was a challenge) we really didn’t have any issues with the networking. We did have a slight issue with the T1 though, but then again T1 installations rarely go smooth.

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NEC Aspire Headsets

Published on February 13, 2008 by in Case Studies

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One of our customers called me the other day with a problem. As in a lot of companies the receptionist also has administration responsibilities, filing, paperwork, etc. While she is sitting at her desk she needs some type of headset so she can easily answer and transfer calls. She also needs some way to answer calls away from her desk (she is constantly running back and forth from the filing cabinet to her desk to answer the phone).

My solution was a Plantronics H171 Headset plugged into the built-in headphone jack on the Aspirephone and a Plantronics CS55 wireless headset connected to the handset jack for while she is away from her desk. We had to go with multiple headsets because answering and transferring calls with the wireless headset is fairly cumbersome (it’s mainly designed for answering and hanging up only).

While she is at her desk she uses the wired headset in conjunction with the NEC Headset button to quickly process calls. When she is away from her desk she puts the wireless headset on and uses the remote lifter on the CS55 headset to answer calls (she still needs to go back to her desk if she needs to transfer the calls though).

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