The PC Assistant provides easy access to the most common functions provided by a NEC UX5000 telephone. By using this application, users can easily manage their call handling tasks without having to switch their attention between the UX5000 telephone and PC.

To Program speed dial numbers in your PC Assistant follow these steps:

1.) Press File
2.) Choose Directory from the drop down menu
3.) Click on the personal icon
4.) Click on the new icon
5.) Choose company or entry and enter the contact information
6.) Click OK

You can now call that contact by right clicking on the name and choosing dial.

(Please open the article to see the flash file or player.)

Highlights of the NEC UX5000 software version 3 include:

Software NAT Traversal / NAPT (Network Address Port Traversal)
This software, which requires a NAT license, provides the ability to establish communication
with the UX5000 and RTP communication among UX5000 multibutton IP terminals through
Network Address Translation (NAT) on an IP network. With NAT Traversal there is no need to
have a VPN connection for an outside UX IP terminal user to be able to access the UX5000.

Caller ID Pass-Through for Mobile Extension Calls
With previous operation, an incoming trunk call into the UX5000 routed back out to a Mobile
Extension user would show the Caller ID information from the UX5000 – not the outside trunk.
With this enhancement, a call routed over an ISDN, SIP or analog trunk to a Mobile Extension
will now display the Caller ID information from the original outside call.

Analog Trunk Support Added for Mobile Extension
Mobile Extension over analog trunks is supported in this release.

Upload/Download of Voice Prompts/Messages
For the UX-IntraMail, the ability to upload/download the voice prompts has been added. This
feature enables uploading/downloading of audio files in PCM format (WAV file) to the Compact
Flash card in the IntraMail via UserPro/AdminPro. The user can backup or playback recorded
greetings on a PC or install greetings/MOH. (Note: Regular IntraMail/VRS messages are
recorded in ADPCM format which cannot easily be opened on the PC.)

ISDN: Caller ID Name on Outgoing Calls
It is now possible for outgoing ISDN calls to show the Caller ID name. With previous software,
only the number could be sent.

http://www.askemergent.com/ver3_ux5000_3-0_pkg.zip

Next you will need an RJ45 crimp on plug and a RJ45 crimping tool.

The pin-out for a T1 loop back is pin 1 to pin 4 and pin 2 to pin 5.  Take one side of your wire and insert it into pin 1 on the RJ45 plug. Bend that name wire over and insert the other end into pin 4.  Now take the second pair of you wire and insert one end into pin 2.  Bend this wire over and insert the other end into pin 5.  Give this plug a good crimp with your RJ45 crimping tool.

Click on the preferences button.

Click on the Shortcuts Tab in the NEC Desktop Preferences window.

Click the Enable Highlighted Dial Feature and Automatically Initiate Dialing box to un-select them.

Click OK and then restart the NEC UX5000 Desktop (in some cases you may have to reboot the entire computer).

Verify the feature is disabled.

Solution:

Open the contact and click on the telephone/call Icon.

A window should open that says NEW CALL.

Click on the Dialing Options.

Another Window should open that says Dialing Options.

Click the drop down that says “Connect using line”

Choose the option that says NEC CTI Device.

Click OK

Then click START CALL.

You should only have to do this once.

Normally this happens when a customer for get to pick up an outside line before making a phone call.

The solution is easy. On that phone press the call 1 key and then dial 825. This code should turn it off.

The APR does not support reverse polarity, message waiting lamping, or Caller ID.

Caller ID is supported by these adapters.

The SLT Adapter provides the ring generator circuit used by the analog device. The unit provides constant current which is fixed at 47 mA. Each SLT Adapter requires its own digital port.

Changing the name of a telephone extension

Click on the image for a brief tutorial on how to change the name of a telephone extension using the NEC UX5000 Webpro interface.

Programming speed dial numbers

Click on the image to the left to watch a brief tutorial on programming speed dial numbers using the NEC UX5000 Webpro interface.

UX5000 Desktop Suite Demonstrations

PC Attendant

A brief demonstration on the UX5000 PC Attendant layout. This tutorial shows the extension layout, department groups, speed dials and adding a note to an intercom call.

Call Processing – PC Attendant

This is a brief tutorial showing an incoming call being answered, placed on hold and then terminated using the NEC UX5000 PC Attendant.

InDepth ACD Software

Line Status Window

Brief sample and explanation of the Line Status window for the NEC UX5000 ACD package. Shows line number, call type, status change and destination number.