Archive for the ‘Samsung’ Category

Download Samsung OfficeServ 7100 version 4.04 here.

This is the latest patch (version 2.75b) for the Samsung OfficeServ 500 phone system OfficeServ Manaager (OSM). Download, unzip and run setup.exe.

www.askemergent.com/downloads/OSM500P(080528)_V3.75b.zip

The feature code for Do Not Disturb on the Samsung iDCS 28D and IDCS18D (or any Samsung phone for that matter) is 40 + 1 for on or 0 for off.

Enable Do Not Disturb

1. Leave your handset in the handset cradle
2. dial 40 on the keypad
3. Press 1 or the softkey under ON

Disable Do Not Disturb

1. Leave your handset in the handset cradle
2. dial 40 on the keypad
3. press 0 or the softkey under OFF

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This is the installation tool that can be used on version 4.14 and lower Samsung OfficeServ 7100, OfficeServ 7200 and OfficeServ 7400 VoIP/Digital phone systems.

www.askemergent.com/downloads/IS_tool_v114.zip

The first thing you should do when you enter programming mode is locate your cursor. Look on the top line, first character and you should see a small underscore, this is your cursor. To move the cursor around you use the left and right soft keys (the three keys directly underneath your display). To scroll through the different programming items you use the volume up and the volume down. When you find the programming code you want (called an MMC - Machine Man Code) press the Speaker Key to access that item.

To Recap:

• Left and Right soft key - moves the cursor around
• Volume up and down - moves you through the different options for the field where your cursor is located.
• speaker - enter / exit a programming item
• transfer -exit programming mode

If you are ever unsure about what you are doing or where you are in programming lift and replace the handset, this will take you out of programming mode without saving any changes.

There is the potential to do some real damage to your system operation as well so if are not sure what you’re doing and you are in the Orlando Florida area call us and we can have a technician come out, 407-834-2700.

These are the button codes used when programming the buttons on a Samsung OfficeServ 7100, 7200, 7400, iDCS 100 or iDCS 500 phone system. Some of the buttons will require an extender after the code (signified by the X) , for example when programming a station button (DS) you will need to add the extension number (201, 202, etc.) after the DS. If you are not familiar with moving around in programming mode you can read this article.

Codes:

• DS XXX- Direct Station XXX (hotline button to an extension, XXX should be an extension number)
• DT XXX- Direct Trunk XXX (line appearance button, XXX should be a line number 701, 702, etc)
• MW XXX - Message Waiting XXX (Shows when a message is left in another extension mailbox)
• LOG - Call Log button (useful for reviewing caller ID information)
• SPD XX or XXX -Speed dial button (XX would be your personal speed dial bi, XXX would be a system wide speed dial bin)

This will reset a subscriber’s (user) password in Samsung SVMi-2e, SVMi-4e, SVMi-8e, SVMi-16e and SVMi-20e voice mail systems. 

Press the voice mail button.
Press the * key.
When you hear your greeting dial # 0 0 0 0.
Enter the password 0 0 0 0.
Press 2 for subscriber admin.
Enter the number of the phone/mailbox (ex. 203) and then the pound key.
If you entered the correct mailbox press 1.
Press 5 to edit the subscriber.
Press 1 to reset the password to 0 0 0 0.
Hangup.

To change your night greeting on a Samsung OfficeServ 100, 500, 7100, 7200 and 7400 phone systems:

1. Press the voicemail button
2. Press * # 0000
3. Enter the system password
4. Press 1 to edit system prompts
5. Enter 1002 for the Night prompt
6. Press 1 to listen to the current prompt.  If this is not the prompt you want to record press * *
7. If this is the correct prompt press 3 to discard the current recording and begin recording a new prompt.
8. Press 2 when finished and review the greeting.   If the greeting is acceptable press # to save
9. Hang up

Note: If you change any of your single digit options (press 1 for sales, 2 for accouting, etc.) you must have a technician connect to the voice mail and altar your Night Menu programming.

This information is based on telephone systems maintained by Emergent consult your telecommunication company before making changes.

To change your day greeting on a Samsung OfficeServ 100, 500, 7100, 7200 and 7400 phone systems:

1. Press the voicemail button
2. Press * # 0000
3. Enter the system password
4. Press 1 to edit system prompts
5. Enter 1001 for the Day prompt
6. Press 1 to listen to the current prompt.  If this is not the prompt you want to record press * *
7. If this is the correct prompt press 3 to discard the current recording and begin recording a new prompt.
8. Press 2 when finished and review the greeting.   If the greeting is acceptable press # to save
9. Hang up

Note: If you change any of your single digit options (press 1 for sales, 2 for accouting, etc.) you must have a technician connect to the voice mail and altar your Day Menu programming.

This information is based on telephone systems maintained by Emergent consult your telecommunication company before making changes.

If you are using call screening on any of the Samsung SVMi voice mails and you are also using call forward to voice mail, or pre-set forward to voice mail, you will need to increase the Forward no answer time in MMC 502. There appears to be a conflict with the screening timeout time.

The symptoms are 2 messages being left if a screened call is unanswered, the first message will probably be empty. What happens is the forward timer sends the caller to voice mail too soon and the system thinks the caller answered their phone. The mailbox greeting plays and records silence. After that the screen transfer times out and then takes the callers real message.