ORLANDO, FL — May 1, 2007 — Emergent, an industry leader in telecommunications, announced today that the company has developed a new department to provide current and prospective customers with an even higher level of service and satisfaction. The Customer Advocate Department will help businesses of all sizes take advantage of leading communications technology to increase profitability, enhance productivity, and give them a competitive advantage in their marketplace.

“We conducted a thorough needs analysis of our vast customer base and found that companies were interested in learning more about the latest developments in communications, find creative ways to reduce costs, and obtain a better understanding of how to efficiently utilize technology to grow their organizations. However, these same companies didn’t have the means, resources, or expertise to stay at the forefront of advancements in technology,” said Roger Scott, CEO of Emergent. “This attitude is very different than recent years when executives were only concerned with plugging in the equipment and letting them run on their own. Technology is changing so rapidly that in order to remain competitive one has to adapt and maximize it to the fullest extent or they may not be around tomorrow.”

The mission of Emergent’s Customer Advocate Department is to engage the telecommunication company’s customers and proactively make them aware of technologies that they haven’t currently adopted which could greatly benefit their business. Some examples of these technologies include Voice over Internet (VoIP), call accounting, web and audio conferencing, GPS tracking systems for company vehicles, voice recognition, and digital surveillance systems. Through its strategic partnerships with leading industry providers like Forval International, BandTel, Ultimate Software, IPx Connect, Network Car and MG Security Systems, Emergent can easily coordinate and implement numerous solutions, which in most cases will have an immediate impact on the performance of any company. Each Customer Advocate will communicate critical information via online technology seminars, ongoing email newsletters, and one-to-one communication.

“We strongly believe that our Customer Advocate Department will keep our customers educated on an ever changing technological environment and enhance the performance of their business,” added Mr. Scott. “Our objective is to assist our customers in bridging the gap to technology and design a game plan to successfully implement it within their companies. Our success depends on those businesses we serve and I feel it is Emergent’s duty, as their strategic telecommunications partner, to provide an avenue that will help them experience significant success.”

ABOUT EMERGENT
Emergent, formerly Telecommunication Professionals, Inc., is a business telephone and data communications company that has been serving Central Florida since 1988. The company understands that they play a major role in the successful communication between you and your customers. Emergent is serious about their responsibility as your communication partner. To assure the success of this business partnership, trust is an essential component. Trust is the essential component built into every product and service the company offers.

The company maintains a full staff of factory-trained, certified technicians, sales associates and customer advocates. Emergent believes the dimensions of service quality are time and timeliness of the delivery of the service, completeness of the service, courtesy of those giving the service, consistency of the service, accessibility and convenience of obtaining the service, accuracy of the service, and responsiveness to emergencies.

For more information on Emergent call (407) 834-2700 or visit www.askemergent.com