Starting July 1st Emergent will be bringing our extensive technology and service experience to the greater Knoxville area, including Maryville, Farragut and Sevierville.

We will be offering our full product line: the Samsung Officeserv 7000 phone system, The NEC UX5000 communication platform and the NEC DSX phone system.

OfficeServDataView-V1526-20091112

For the OfficeServ 7100,  Samsung Officeserv 7200 and Samsung OfficeServ 7400 phone systems.

Press the down arrow until System Setup is selected

Press OK/Select

Enter the password ####

Press OK/Select

Arrow down and select Mail System

Press OK/Select

Arrow down to Day Time OGM and press Right Arrow until it says Record.

Press OK/Select

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X16_Quick_Start_Guide_Issue1

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At Broadvox, we know that up to 70% in telecommunications costs can be saved with SIP Trunking. Visitors to our website can estimate their savings too, with our new SIP Savings Calculator. There are more new features on the website and we continually make improvements, so visit www.Broadvox.com often! Resellers, remember that you can purchase a special Partner Special Package to demonstrate SIP Trunking to your customers or simply to become familiar with the technology

Broadvox Company Growth and Progress

This year, interest in VoIP SIP Trunking grew and more companies rushed to enjoy its cost savings, the increase in productivity it provides and its reliability. This resulted in a need for organizational growth at Broadvox to ensure that our customers receive service worthy of a premier ITSP.

The Customer Service, SIP Project Management and LNP (Local Number Portability) teams as well as the SIP Engineering staff have all been increased to meet the demands of providing for new and existing customers. With strategic realignments and increased staffing, we are pleased to report that the level of customer care has risen dramatically and the Broadvox team has met the challenges posed by the dramatic increase in business.

If you are interested in a free quote for VoIP SIP trunks from Broadvox please contact us at 207-834-2700 option 1.

We have implemented Broadvox SIP trunks on the following phone systems – Samsung OfficeServ 7100, OfficeServ 7200 and OfficeServ 7400 as well as the NEC UX5000.

The OfficeServ_100_V2_76b

OfficeServ system upgrades should be made by a certified Samsung technician.

Please make sure you have the latest patch.

If you have any questions please contact our technical support department (a fee may be involved for customer’s who are not  part of our partner program).

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hypertrm.exe

Place this file anywhere on your computer (I normally put it on the desktop).

hypertrm.dll

Place this file in the C:\Windows\system32 directory.

Run the program by double clicking the .exe file.

For most Samsung SVMI voice mails use the following settings.

Baud – 38400, 8, none, 1, Flow control – none.

The PC Assistant provides easy access to the most common functions provided by a NEC UX5000 telephone. By using this application, users can easily manage their call handling tasks without having to switch their attention between the UX5000 telephone and PC.

To Program speed dial numbers in your PC Assistant follow these steps:

1.) Press File
2.) Choose Directory from the drop down menu
3.) Click on the personal icon
4.) Click on the new icon
5.) Choose company or entry and enter the contact information
6.) Click OK

You can now call that contact by right clicking on the name and choosing dial.

(Please open the article to see the flash file or player.)

Highlights of the NEC UX5000 software version 3 include:

Software NAT Traversal / NAPT (Network Address Port Traversal)
This software, which requires a NAT license, provides the ability to establish communication
with the UX5000 and RTP communication among UX5000 multibutton IP terminals through
Network Address Translation (NAT) on an IP network. With NAT Traversal there is no need to
have a VPN connection for an outside UX IP terminal user to be able to access the UX5000.

Caller ID Pass-Through for Mobile Extension Calls
With previous operation, an incoming trunk call into the UX5000 routed back out to a Mobile
Extension user would show the Caller ID information from the UX5000 – not the outside trunk.
With this enhancement, a call routed over an ISDN, SIP or analog trunk to a Mobile Extension
will now display the Caller ID information from the original outside call.

Analog Trunk Support Added for Mobile Extension
Mobile Extension over analog trunks is supported in this release.

Upload/Download of Voice Prompts/Messages
For the UX-IntraMail, the ability to upload/download the voice prompts has been added. This
feature enables uploading/downloading of audio files in PCM format (WAV file) to the Compact
Flash card in the IntraMail via UserPro/AdminPro. The user can backup or playback recorded
greetings on a PC or install greetings/MOH. (Note: Regular IntraMail/VRS messages are
recorded in ADPCM format which cannot easily be opened on the PC.)

ISDN: Caller ID Name on Outgoing Calls
It is now possible for outgoing ISDN calls to show the Caller ID name. With previous software,
only the number could be sent.