Emergent is committed to delivering outstanding service and support to our customers. We specialize in providing green Information Technology (IT) solutions to small businesses.

We have designed a program to address the on-going needs of your information technology systems. This is a proactive approach to identify possible problems before they impact the productivity of your employees.  Customers under our service program benefit from a consistent, proactive approach to network support and maintenance.

Some and/or all of the following Standard Emergent Contract Services will be included. They are as follows:

Onsite Emergency Response:

3 Hours of on-site emergency time per month.

Remote Network Monitoring and Maintenance:

An Emergent engineer will remotely connect into your server(s) and perform the tasks on the remote support checklist on a daily/weekly/monthly basis.
Remote support checklists include:

Review of server event logs
Antivirus updates
Server resources – hard drive space, processor and RAM utilization

The items on the remote support checklist are monitored on a 24/7 basis and will notify Emergent engineers if any errors or problems occur – before they impact employee productivity.

After Hours Server Updates and Reboots:

A weekly schedule will be established with the customer for an Emergent engineer to connect into their server(s) after hours to apply Microsoft Windows updates and reboot the server(s). This allows Emergent the ability to ensure the servers are up to date with the latest security patches and updates, while not having to impact the client’s productivity by taking down the server during  business hours.

Server Maintenance:

Verify successful backup of server
Performance optimization
User administration
Event log review

Workstation Maintenance:

Defragging hard drive
Resource managment – hard drive space, memory, processor utilization
Spyware, Adware and Virus removal
Hardware repair as needed at reduced labor rate
Patch Management
Actively monitor for unauthorized software

Help Desk and Remote Support:

All support requests received by Emergent (via email or  phone) are passed by our full time help desk engineers in order to  provide quicker resolution to issues which can be resolved remotely.

Priority over non-contract clients in the help desk queue.

When your business needs professional Information Technology services without the burden of a full-time computer network technician, consider a service contract with Emergent.