NEC UX5000 User Training

Congratulations on purchasing your NEC UX5000 from Emergent – Orlando Florida’s premier NEC UX5000 dealer.   At Emergent we believe that your communications system is a valuable tool that can help you improve customer service and increase employee efficiency.  In order to take advantages of the technology that will allow your company to achieve this it is important that everyone is properly trained.  To help with this we have provided this convenient On-Line guide.  If you would like to request a tutorial for a feature that is not listed here please email tutorials@askemergent.com.

If you are a NEC UX5000 dealer and would like to offer branded NEC UX5000 training CD’s to your customers email mitch@askemergent.com.

TABLE OF CONTENTS

  1. Introduction
    1. NEC UX5000 Telephone User Guide – Basic information on using NEC UX5000 telephones
    2. NEC UX5000 Telephone Feature Guide – 165 pages of features and how to use them!
    3. NEC UX5000 Voice Mail Cheat Sheet – Intramail quick reference guide
    4. NEC UX5000 UXMail Cheat Sheet – UX Mail quick reference guide
    5. Conference Bridge User Guide – Instructions on using the conference bridge card
    6. Mobile Extension – Transferring calls, answering calls and placing calls through the NEC UX5000 with your cell phone
  2. UX5000 Telephone Interactive Guide – Get familiar with the NEC UX5000 Terminal
  3. Personalizing Your Keyset
    1. Changing the keyset name – Using Webpro to change the name displayed on your terminal
    2. Setting up your mailbox
      1. Recording a mailbox greeting – This is the greeting that is played when a call goes into your voice mail box
      2. Recording a mailbox name – The mailbox name is used for the dial-by-name directory
      3. Changing the security code – Password protect your mailbox to prevent unauthorized access to your messages
      4. Message alert options – The NEC UX5000 can call your cell phone or pager to alert you of new messages
  4. Call Processing
    1. Answering an outside call
    2. Placing an outside call
    3. Placing an intercom call
    4. Placing a call on hold and retrieving a call from hold
    5. Transferring a call to a coworker
    6. Transferring a call to a coworkers voice mail – If your coworker is unavailable you can transfer a call directly into his or her mailbox
  5. Programming Personal Speed Dial Numbers