The NEC SV8100 is a unified communications solution designed for small to medium size businesses. The SV8100 allows you to implement the latest VoIP technology while still offering the reliability of traditional telephone systems. With an extensive feature set and reliable call processing the SV8100 helps ensure your businesses success.
- Scalable to assist growing businesses
- VoIP and traditional voice support
- Enhanced centralized management
- Seamless networking between SV8100 systems
- Support for mobile users
- Diverse range of applications and features
- Choice of either IP or digital terminals
- Customizable to meet each businesses specific needs
Improve Customer Experience
Automatic Call Distribution (ACD) – Distributes calls evenly among member agents and provides initial and repeating announcements that encourage callers to remain on the line. Callers can leave a message if they choose to receive a callback from an agent. A client-based supervisor position provides traffic management reporting with report scheduling capability.
PC Attendant – Allows you to handle calls directly from your desktop PC. Display visuals let you know if an extension is in use, idle, or set to a call forward or do-not-disturb state. In addition, conversations can be recorded, saved, and forwarded as an Email attachment.
PC Assistant – Provides management and operation of a desktop terminal from a PC with just a few clicks of a mouse – for easy speed dialing, call management, contact lookup, and seamless CRM integration.
Mobile Extension – Gives you the ability to use your cell phone or any other external telephone device as a single line extension of your SV8100. Forward your desktop terminal to easily receive calls, transfer incoming calls to other extensions, make intercom calls, access your voice mail, or perform any number of other call-handling communications server features – all from your cell phone or other external device.
Messaging Options – Advanced unified messaging solutions offer productivity-enhancing tools that provide your employees with the ability to access and manage all of their messages from one inbox and from any location. Voicemail, email and faxes can all be directed into one inbox to enable employees to easily prioritize and keep track of messages.
Customize Terminals to Meet your Specific Business Requirements
The SV8100 offers an impressive array of high-performance IP and digital terminals. Choose from display and non-display, hands-free or full-duplex hands-free models. Select models offer backlit display and illuminated dial pad. (All features not available on all models).