The smart way to get technology
With C-TAP, Emergent truly Partners with it’s customers to assure that the technology provided today can be Renewed, Refreshed or Replaces as required and that its Partner will have emerging technologies as they become available and needed; Always having the latest and innovative technology to serve your business needs. C-TAP also provides a New Industry Standard for Consultation, Education and Special Services to let the technology actually make a difference in your business. The greatest C-TAP innovation assures your increased profitability: Your cost can be fixed throughout the program.

• Refreshment or renewal of equipment quarterly after month 24 with no change in payment

• Waiver of labor charges when equipment is added or replaced under the Partnership Plan provisions.
• Waiver of labor charges associated with software upgrades added under the Partnership Plan provisions
• Priority queue to the “Partnership Operations Center”
• Priority scheduling for adds, moves, and changes
• Priority dispatch on all service calls
• Guarantee of “Inventory On Hand”
• Free “Software only” upgrades*
• Preferred service and replacement of defective equipment per factory recommendations
• Periodic replacement of handset and station cords
• Annual preventative maintenance visit
• Waiver of charges for no trouble found carrier calls
• Remote support service calls via telephone or emails during normal business hours
• Remote programming changes during normal business hours
• Designation/key strips as needed
• User guides upon request
• Unlimited training
• Local and Long Distance audits and recommendations upon request
• Backup and archiving of system databases where applicable
• Waiver of labor charges with software upgrades
• Quarterly technology webinars on advanced and emerging business applications