With the rapid changes in technology most companies do not have the time or resources to investigate and take advantage of these new technologies. We recognize a change in the nature of the telecommunication industry; simply providing a telephone system will not be viable in the near future. As a result we have joined a national “technology assurance group”; we are constantly exploring ways that technology can increase profitability. Our Partnership program is one of the ways we separate ourselves from the competition and have proactive relationships with our partners versus reactive relationships like the rest of the industry. We focus on having customers for life.

• Priority queue to the “Partnership Operations Center”
  When you call our company all you need to do is PUSH 8 and you will go straight into our Partnership Operations Center where they will immediately take care of you, that is how we treat our partners.
• Priority scheduling for adds, moves, and changes
• Priority dispatch on all service calls
• No charge for warranty related issues
• Guarantee of “Inventory on Hand”
  Another thing that separates our company from the competition is that we recognize that your phone system is the life blood of your organization that is why we keep all of the equipment for your phone system in our inventory and in our trucks. As you can imagine this is a substantial financial commitment that we make but that is how we do business, we want our customers for life so we keep your entire Inventory on Hand.
• No charge for “no trouble found” service calls
• “Software only” upgrades*
  It is important to make sure that your software is current on your phones just like it is important to not have Windows 98 running on your computers anymore, we do that for you.
• Local Long Distance audits and recommendations upon request
  Latest Gartner research show that 75% of all connectivity bills are wrong or are charged incorrectly. We will audit these for you and make sure that you aren’t paying too much.
• Periodic replacement of handset and station cords
• 10% discount on all AMC labor
  We are going to give you 10% off the labor anytime you need to add equipment for when you are growing.
• Remote support service calls via telephone or emails during normal business hours
  Anytime you need to call in and get support or email in questions.
• 10% discount on all AMC equipment
  We are also going to give you 10% off the actual hardware if you need to add more equipment as you grow.
• Remote programming changes during normal business hours
• Unlimited training
  At Emergent we recognize the need for training. So we have unlimited training for you on your system from our office and scheduled trainings for you at your office to make sure all of your employees know how to utilize the technology. We also provide unlimited web based training if that is more convenient at the time.