Pass this on to your boss so s/he knows how great a job you’re doing.
I just wanted to let you know that we really appreciate your assistance with the issue. Your prompt response and quick resolution made my day a WHOLE lot happier. We appreciate having such a knowledgeable resource right at our fingertips!
J Alex Cherry, MCSE, ACA
I just wanted to thank you again for the exceptional service you provided me and my business over the last 2 days. As a small business, we rely on our voicemail system to keep us connected to our clients. So, of course I was very concerned yesterday when the voicemail system stopped working. I called the tech support line, and you immediately went to work, helping me diagnose the problem and resolve it in the most timely and cost effective manner.
Thanks to you, less than 24 hours later, my voicemail system is up and running perfectly, and my business is able to continue to provide service to our clients.
I very much appreciate your professional service, and your support.
What is your Personal Best?
Carrie J. Cohn, MBA, PMA-CPT
Founder and Owner
Personal Best Pilates Studio
Overland Park, KS 66211
First let me say thank you. You and Chris did a wonderful and professional job for us. I cannot say how pleased I am with your company’s performance and service. Chris went out of his way to insure that our phone system was up and running properly without issue. Of all the vendors involved in the process of setting us up, your firm ranks as the most outstanding.
In fact, I am partly writing this, not only to thank you, but to follow up on something Chris thought he might help us with. The phone “box” in Ocala needs to have a new greeting, etc. recorded for the auto attendant. Chris felt that if we provided a model number he could provide us with some advice as to how to proceed.
I have been told that the auto attendant box in Ocala is a BCM-50 from Nortel. I’m hoping that provides a clue for you or Chris to give us some advice.
December 28, 2008
I’d be lying if I said I had no qualms when I ordered a phone system from Emergent. We’d already had a bad experience with the phones when we moved into our new home, and ordering new ones from a company in Orlando that had been recommended to us had me holding my breath.
My concern wasn’t with the NEC DSX-40 system you recommended, not after I researched it on the Internet. No, the big question was how you’d support it when the phones were installed and work out the inevitable kinks in our extensions, picking up the fax machine, rolling over to our second line, ringing the doorbells, etc.
But boy, did Emergent come through for me. The support provided by Mitch, one of your technicians, was incredible. He worked closely with me to make the adjustments and test the system until we’d resolved all the big-little things that drive a new homeowner crazy.
The next time I’m in Orlando, it won’t be to see Mickey Mouse. No, I want to meet you and Mitch and thank you personally. In the meantime both of you, as well as Emergent, have the sincere appreciation of my wife and me in helping us get the kind of phone system we needed and sticking with us to make sure it worked correctly.
Sent: Monday, March 24, 2008 6:48 PM
To: Mitch Scott
Subject: Scott Stein has recommended you on LinkedIn
Mitch and Emergent are great. I really did my homework well when I was shopping for telephone systems and wiring. Emergent came in with the best price for the best overall system. Mitch was attentive and patient. He answered every question and helped to put me at ease. His knowledge made me feel comfortable that I made the right decision hiring Emergent – he wasn’t just a salesman with only a superficial understanding. Additionally, their other customers spoke very highly of them as well. Don’t even consider using anyone else!
Thanks again for all of the assistance that you have provided! If everyone that we have dealt with while trying to open was as professional as you we would have been open several weeks ago. Keep up the good work and let me know if there is anything that we can ever do for you.
Sent: Mon 2/18/2008 4:48 PM
I chose Emergent to redesign and update the FSOSW website. Mitch was professional, efficient and creative. During the initial web page construction process, he always responded to my concerns and ideas immediately. He valued my input and suggestions and was extremely easy to work with.
Since Emergent has updated my organization’s website, we have found that almost all of our members are using the website on a regular basis. We are now using the site as a way to communicate with each other, keep up on statewide events and disseminate information. Mitch is still very prompt and available in following up on any concerns I might have and is always willing to go the extra mile. I am satisfied with his work and I am very glad that I chose your company to redesign our website.
Katie Noble, LCSW
Florida Society of Oncology Social Workers
Sent: Wednesday, March 16, 2005 5:23 PM
To: ‘Sales Department’
Subject: RE: Invoice
You did a great job helping us in getting our system up when the old one went south. With that we came back and ordered the v-mail system to complete our phone system package. I would highly recommend your services to others looking for a phone system.
If we need phone equipment in the future we know that you can be counted on!
From: Joseph Busby
Sent: Tuesday, May 29, 2007 1:58 PM
To: Jason Isaacs
Also, Mitch (if I recall the name correctly) was tremendously helpful last week when Deltacomm decided to switch our main line to another DID. He was quick to respond and very professional and knowledgeable.
Kudos to him
Sent: Wednesday, May 18, 2005 11:11 PM
To: ‘Sales Department’
Subject: Thank You!
I received our order today and hooked it up. Everything is perfect and finally the staff can relax. They even helped hook it up! Our company is expanding and so will our phone needs. You can count on us to order from you again in the very near future.
Thanks a million!
Alan from Alarm-Central
PS. Chris was very quick and helpful. I wish I had him on our team! Don’t let him go! Also, you have my full permission to add this to your customer testimonials. One thing I can definitely say from experience, the NEC phone system is much better than our old dead Nortel of only 2 1/2 years.
From: Danny Tran
Sent: Wednesday, November 09, 2005 12:16 PM
To: ‘Sales Department’
I don’t even know why you have to ask. Going with your company for all my Telecommunication needs is the most stress free decision I’ve ever made. Westland Capital, Inc. is a client for life.
President Westland Capital, Inc.
From: Evans, Dwain
Sent: Thursday, June 28, 2007 2:31 PM
Subject: Customer Service
I want to commend your company on its customer service and support. We purchased a DS2000 last July. Your tech people were very helpful in the installation, and have solved several other problems or questions since then. Yesterday we determined that we had a bad card with the help of Chris (I think). We received a replacement card before noon today and our system is back up and running. We are a company that depends very heavily on its telephones to conduct business. Great service. Thank you.
From: Colleen OKeefe
Sent: Friday, April 06, 2007 12:17 PM
To: ‘Sales Department’
Subject: Jason Isaacs
This letter is a bit overdue. I wanted to let you know of the superior customer service I received from Jason Isaacs.
Jason steered us in the right direction so that we didn’t purchase a system that was too big for our needs (it’s a small law office – total of 4 employee’s and three phone lines). He was so professional and courteous, and really took the time to find out about our company and what we would need and then worked with me to get our system shipped and installed in a matter of only days.
I just wanted to let you know that you have a valuable asset in Jason and how pleased we were with all that he did for us.
From: Charles Lange
Sent: June 27, 2006
Thank you for your guidance and assistance over the past few weeks. Finding great customer service is rare these days, however, you came through for us with “flying colors”.
Charles Lange and the team at CEC Telecom, LLC
From: Heidi Zimmerman
I want you to know that I deal with many companies on a daily basis and the service that I normally receive is far from stellar, until I called your company. Not only were you extremely courteous and empathetic to the problems we were having, you took time out of your day to speak with your Technical Support Department and call me back with a resolution. The service I received from your company has not gone un-noticed and is appreciated more than I could ever express.
Thank you so much for helping me today and for proving that there are companies out there who strive to provide the best customer service possible.
Have a wonderful day and thank you again.
I’ve been working with Mitch on some support issues lately. I just want to compliment his level of service and commitment. That guy is top notch. He really does care about the success of your customers.
I wish all the tech support folks I dealt with were HALF as good as him.
Thanks again for everything,